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What is a Bank?
What is Interest?
What is an ATM?
What is a debit card?
Indian Rupee?
Indian coin?
What is Demonetization?
What is monetary policy?
What is clean note policy?
What is moratorium?
What is priority sector lending?
What is stagflation?
What is development bank?
What is mortgage?
What are phishing, vishing and Smishing?
How is the value of rupee determined?
What are the risks in the banking industry?
What is merchant banking?
What is Green Banking?
What are mone narke tinstruments?
What is CIBIL?
What is a Money Market?
What is Financial Inclusion?
What is Hawala?
What is a capital market?
RANDOM
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What Exactly is Operational Excellence?
Mr Chandra Sekar
Head – Business Development & Placement, Diksha Academy For Banking And Finance
A common definition you will find is that it is the execution of business strategy more consistently and reliably than competition, with lower risks, lower operating costs and increased revenue.
This resonates with me and I will add to this definition and say that Operational Excellence is driven by :
1.Continuous improvement of our processes and systems
2. driving the right culture and discipline in our people
This of course is easier said than done and therefore means that we have to unlearn, learn and relearn on a constant basis, And when the banking sector especially during a strange new time as this, seek new ways of doing things in our operations to meet the overarching objective of superior business performance.
We should look forward to enhance our services and make it more convenient for our customers and deliver the same with diligence – in spite of the prevailing environment.